Find answers to questions about our services and company.
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General Questions
You can contact support by creating a website ticket, or by contacting us on our Discord.
If you are unable to pay an invoice your service will be automatically suspended a few days after the due date. If you pay the invoice, the server will then be automatically unsuspended.
Yes! We are always looking for new sponsorships and partnerships. Simply contact us via Discord or a website ticket so we can discuss further.
Absolutely! At Pine Hosting, we prioritize security and reliability. Most of our locations are shielded by Cosmic Guard DDoS protection. This allows us to filter out multi-terabit sized attacks without any interruptions to your server.
You can sign up for an account in the client area.
We accept a wide range of payment methods from Visa to crypto, for the full list please check our options on the checkout page.
You can reset your password by clicking the forgot password button on the login page, If you are having trouble with this please contact us via Discord or a website ticket.
We offer a huge range of locations around the world, for the complete list please check the map on the homepage or see the options currently available when checking out.
Game Hosting Questions
We use a wide range of hardware which can be seen on the homepage. We actively update all our machine hardware to the latest generation processors and memory so your game servers are totally lag free!
Yes, all newly registered clients can get a full refund within 48 hours if you're not satisfied with your purchase. Just contact us and let us know the reason for the refund. For more information please read our terms.
All servers are instantly deployed as soon as we receive your payment! The install process usually takes 15 minutes to complete.
Yes! You can upgrade or downgrade all Pine Hosting servers instantly via the Client Area.
Unfortunately, we don't offer any free trials. We do offer a 48h money back guarantee if you aren't satisfied with your service.
We are more than happy to move your files over free of charge! Simply contact us with your previous hosts details and we will migrate your server files.
Yes! We allow you to install any mods or plugins you would like. All servers come with complete file access so you can customize them exactly how you would like.
Dedicated Hosting Questions
Yes, we can offer all kinds of custom solutions to fit your exact needs. Simply contact us via Discord or open a ticket on our website for a quote.
We can offer a range of locations, but our primary focus is Dallas, Texas.
All Pine Hosting Texas dedicated servers come with always on Cosmic Guard DDoS protection. This allows us to filter out multi-terabit sized attacks without any interruptions to your server. All clients are able to set their own custom filtering and rules upon request.
Dedicated servers in stock will be deployed instantly upon purchase. If the server is not in stock, we will contact you with the details about deployment.
