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General Questions
All our clients get access to free support 24/7. We pride ourselves in being one of the most knowledgeable and flexible support teams in the market. We try out best to answer any questions clients have and will go out of our way to solve issues you may be facing or to give you advice on how to improve and grow your servers if you are looking for it. This is only possible because of our highly trained support team with years of experience in server hosting and running large networks.
All our systems are hosted on a range of modern dedicated servers with plenty of powerful hardware to keep your servers running smoothly. In some cases users may want more resources, this can easily by upgraded at any time through the Client Area
All game servers are allowed to be refunded within 48h of initial purchase if you are not satisfied. Please note only game servers from clients first orders are subject to refunds. Find out more in our TOS
We aim to achieve a 99.99% uptime across all our systems and will make sure that any maintenance or downtime will be schedule for off-peak hours in order to not disrupt anyone.
If you are unable to pay an invoice your service will be suspended 3 days after the due date. If you manage to pay again then the service will be automatically unsuspended and you can continue using it. After 30 days without payment the service will be terminated and files will be deleted.
Unturned Questions
We currently have an ever growing catalogue of tutorial videos showing you how to use our panel and how to easily run an unturned server. These can be found here.
All our game services allow you to deploy free MySQL databases to use for any of your servers.
All our default specs are far above the minimum required to host Unturned servers. In most use cases the default specs will run perfectly fine. In some cases users may want to upgrade their hardware. This can easily be done here.
Our custom panel provides a clean file management area that lets you edit and organise your files efficiently. We also allow clients to connect via FTP to their server if they prefer.
Mods can easily be added through our custom one click mod installer which makes managing your workshop a breeze.
We allow all clients to upload their own files to the server. This means you will not have to wait hours for security checks like other hosts. Simply drag and drop any files you want and it'll be there.
We are more than happy to move your files over free of charge. When checking out simply request the free migration addon and send us your FTP details. We will then migrate all your server data over.